[#Journalism] Curious Case of Assault of an Air India staffer by a Shiv Sena MP

If you have frequently flown on Air India, you would have noticed that their staff would rank lowest in customer service. Their staff are often rude and treat you as if they are doing you great service by just letting you fly with them. For record, Air India was ranked as "third worst Airline in the World" just 2 months back (https://tinyurl.com/zop5uyx). It is in this background that I looked at the recent media-generated outrage against a politician for beating up an Air India staff with great curiosity and amusement.

I also noticed one thing repeated in all media reports - that the politician assaulted a "60-year-old duty manager". 60 years old and yet not retired? Oh yes - Air India was seeing an exodus of staff and hence a few years back it raised retirement age from 58 to 60. That is against the trend in sectors like airlines where younger and energetic staff is preferred. The media appeared to be highlighting the age of the duty  manager to garner public sympathy for him and against the MP. And it had to not mention the age of the MP which is 56 - just 4 years younger.

Next, the punishment suggested by media was of idiotic proportions. According to media, he should be sacked from parliament, banned by his party, not to mention named and shamed on national television for days and night - without caring about what adverse impact it could create on him and his family members. It reminded me the case of a tainted govt officer, whose family committed suicide after he was caught and received huge media attention. Any punishment should correspond to the gravity of the crime. The case should go to the court which should decide on the punishment; but media had already conducted "media trial" and need not bother about sanity.

The particulars of the case are interesting. The MP felt he was wronged (by not being given business class seat); hence remained seated in the aircraft after it landed; and declined to get down - something which is called "Satyagrah". Since the scuffle happened after planed had landed and no other passenger was on board, of course there was no threat to the other passengers.

Compare the case to what happened with popular comedian Kapil Sharma. Kapil was drunk and he abused and beat up his colleagues including Sunil Grower "in air" - and thereby was a threat to the flight as well as to other passengers. But no media houses asked for his ban from flying, or airing off of his TV show, or defamed him by playing the video 24X7. In fact a lot of TV news channels did not discuss this episode openly.

So why was the politician a recipient of such a bad press while the comedian was protected? Because of many reasons. The MP came from a background which is not trending. He is a tough looking male - member of a right wing political party without national presence - a politician who is not in power - all criteria made him ideal for victimization by the electronic media. On the other hand, Kapil is chubby and innocent looking - is a comedian with huge nation wide fan following - a man who is part of TV and Bollywood and hence highly powerful - all these factors make him ideal to play the victim rather than the assailant.

Thanks to the media, the rude staff of Air India are enjoying hero like status while an elected representative is paying huge price. What would be the repercussions of this event in the long run? If you are a customer of such government organizations - beware. Their spirits are high - if they can do this to an MP - who are you and me? Forget it. Just keep silence and tolerate all that happens with you - and then you are a good person. You may even come on TV someday.

- Rahul