1. ‘Employee first, customer second’: Because of its shock value, this initiative invited world wide interest.
2. ‘U’and ‘I’ approach: Employees could directly approach and query President Mr. Vineet Nayar.
3. Trust Pay: 85% of the salary of employees were made fixed, including bonus, along with a trust in them to deliver results.
4. 360o feedback: This was made compulsory, and open for all to see. The President of HCL was the first one to put his own form on the intranet for all to review. Others followed suit.
As a result, HCL Technologies saw its attrition rates dropping, employees better engaged in delivering, and deals getting better and multi-functional.
Ref: When corporates change track, J. Mulraj, HT, Mumbai, 18 Oct. 07
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