‘Dabawalas: Lessons for building lasting success based on values’
By: Shrinivas Pandit
Tata McGraw-Hill
ISBN-13 978-0-07-062151-0
Mumbai’s Dabbawallas are a case study to the world. They are a proof that in order to achieve business and process excellence, you don’t necessarily need a technically superior and cost wise expensive setup in place. The basic business ethics and zeal to provide best customer service score more to make organizations great and successful than technical tools and capital resources. In this book, Shrinivas Pandit has done a comprehensive analysis of Mumbai’s (once called Bombay) 5000+ semi-literate famous Dabawalas who serve thousands of customers with their individual home cooked food, every day for the last 115 years!
The book has been written in the format of a conversation with mainly two Dabawalas – Raghu and Ganga. It captures things like their origin to the journey, personal beliefs to business rules, daily challenges to client satisfaction – almost everything on the subject that comes to mind. Intermittently the authors have inserted and documented the learning taken from Dabawalas which can be applicable to businesses of all size, be it entrepreneurs or the MNCs.
The size of the book is concise and the language is simple. It may not be enough to cover each and every aspect to the minutest detail, but captures a good part overall for a less-heavy read.
A good read for anyone curious about Mumbai’s Dabawalas.
- Rahul
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